Frequently Asked Questions (FAQ)
What is Allina Store?
Allina Store is a Polish fashion boutique offering carefully selected clothing and accessories that combine elegance with everyday comfort. We create a style that inspires every day and allows you to express your personality through fashion.
Do you offer free delivery?
Yes, delivery is free with every order. No minimum spend and no hidden conditions — we believe that online shopping should be simple and stress-free from start to finish.
How long does delivery take?
Orders are processed within 1–2 business days, and standard delivery takes 3–7 business days. Your order should arrive within 4–9 business days. As soon as the shipment is dispatched, you will receive a tracking link so you can check its status at any time.
Do you ship orders internationally?
Currently, we only ship within Poland, Australia, and the United Kingdom. Our priority is to provide the best possible local service. If we expand our shipping to other countries, our Instagram followers will be the first to know.
What is your return policy?
Changed your mind? No problem. You have 60 days from the delivery date to return your order. Just write to us at info@allinastore.com, and we will guide you through the return process step by step.
How long does a refund take?
Once the return is accepted, funds will be refunded within 7 business days. Depending on the bank, it may take a little longer for the refund to appear in your account.
Can I exchange a product?
Yes, we offer exchanges. Write to us at info@allinastore.com and our team will help you choose the right size or model.
What payment methods do you accept?
We accept the following payments: American Express, Apple Pay, BLIK, Google Pay, Klarna, Maestro, Mastercard, PayPal, UnionPay, Visa. All transactions are encrypted and fully secure.
Are my personal data and payments secure?
Absolutely. The security of your data is our priority. Allina Store does not store sensitive payment information, and the entire purchasing process is secured with SSL encryption.
What if my order has not arrived?
First, check the tracking link you received in the shipping confirmation email. If more than 7 business days have passed and the package still hasn't arrived, write to us at info@allinastore.com — we will investigate it immediately.
Can I change or cancel my order?
If your order has not yet been shipped, we can try to change or cancel it. Contact us as soon as possible after placing your order, and we will do our best to help.
Still need help?
We are here for you. Write to us at info@allinastore.com, and our team will be happy to answer your questions and assist you with any matter.